Cloth covered wire from Sundial Wire

All of our wires are made in the USA.

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Cloth-Covered Wire

FREQUENTLY ASKED QUESTIONS

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APPROXIMATE DIAMETERS OF ALL SUNDIAL WIRES

PLEASE NOTE THAT THESE DIAMETERS ARE APPROXIMATE AND VARY FROM LOT TO LOT.

If you have small tolerances, PLEASE ORDER A SAMPLE before committing to a larger order. You can order samples here: samples order page.

Please check that the diameter of each wire you order will fit in the aperture for which it is intended.

The measurements in mm are more accurate than the measurements in inches but vary from production lot to production lot. Please order a sample of the currently selling lot if your tolerances are very small.

Also, please do not choose solely based on what fits. Please make sure the gauge you choose is appropriate for the electrical draw of your device or fixture.

Please note that the parallel wire has two dimensions, height and width, since its shape is rectangular rather than round.

Twisted wire is measured at its widest point.

Gauge	Wire Style	Diameter in Inches	Diameter in mm
14-gauge	Pulley Cord	13/32"	10.13 mm
18-gauge	Pulley Cord	1/4"	7.1 mm
16-gauge	Overbraid	9/32"	7.1 mm
18-gauge	Overbraid	1/4"	6.5 mm
16-gauge	Twisted Pair	9/32"	7.2 mm
18-gauge	Twisted Pair	1/4"	6.5 mm
20-gauge	Twisted Pair	5/32"	4.2 mm
22-gauge	Twisted Pair	3/16"	4.5 mm
18-gauge	Parallel	1/4" wide x 1/8" high	6.1 mm wide x 3.5 mm high
12-gauge	Single Conductor	7/32"	5.2 mm
14-gauge	Single Conductor	3/16"	4.4 mm
18-gauge	Single Conductor	1/8"	3.6 mm

DIAMETERS OF PLUG OPENINGS

This table lists the size of the openings where the wire is inserted in the plugs we sell.

Please note the rectangular plug has a rectangular opening, hence the two dimensions. All the other plugs have round openings.

All of the button plug styles have the same diameter opening.

Plug Style	Diameter in Inches	Diameter in mm
Button	9/32"	7.5 mm
Rectangular	7/16" x 5/16"	11.2 mm x 8.4 mm
Round with Neck	13/32"	10.7 mm


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Customer Service

Ordering

Placing Your Order

You can place your order on-line even if you are placing an international order. We will be notified immediately of your order when you place it on-line.

If you are more comfortable having us put your order in for you, please feel free to call us at 413-582-6909. The best time to call is between 11:00 AM and 4:30 PM Eastern Time, Monday through Friday. If you get the answering machine, we will call you back as soon as we can.

You can also place your order by FAX: 413-582-6908. Please make sure you have contact information on your FAX so we can get any additional information we need.

If you want rush shipping, please place orders shipping via USPS Express Mail by noon Eastern Time and orders shipping via FedEx Express (any FedEx service besides Ground or Home Delivery) before 2:30 PM Eastern Time. We do not guarantee that rush shipping will be shipped on the day the order is placed, but we do our best if the order was placed by the stated times.

Logging in to Your Account

We ask for your email address when you order because we need to uniquely identify you. You can enter a bogus email if you like, but you will not get order placement and shipping notifications and you will have to remember what you used in order to access your account later.

If you have forgotten your password, there is a link for you to follow to get it mailed to you. If you never set a password, you will be prompted to do so.

We do not use your email for anything but order-related communication unless you sign up for our newsletter. We also don't share your email address with anyone.

Payment Options

Credit Cards
- Visa
- MasterCard
- American Express
PayPal
Check or Money Order

Please note that if you pay with a PayPal eCheck we will wait for the funds to clear before processing your order. This usually takes several days.

To pay by check or money order, just check out normally. When you are asked which payment method you would like, just click on the check or money order option. Then you will print your invoice and mail it with your payment to us at Sundial Wire, PO Box 803, Northampton, MA 01061. We will ship your cloth-covered wire when we have received your check or money order.

Credit Card Security

We have a secure web site to ensure that the information you entrust to us is not intercepted or abused. On the pages where you are to enter information that should be kept secure, you will notice a locked padlock icon at the bottom of your browser, ensuring that security protection is enabled.

Internet Payments

You can shop at www.sundialwire.com with confidence. We have partnered with Authorize.Net a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.

The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS)
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Declined Credit Card Payments

Unfortunately, credit card payments sometimes fail due to the billing address not matching what is entered on-line. If you make sure that you have entered your billing information identically to how it appears on your credit card statement, call us or send us an email custserv@sundialwire.com giving us authorization to bypass address verification and put the charge through.

Please do not click the "place your order" button over and over. If you do, please be aware that the credit card companies put a hold on the money even though it was declined. This is not something that Sundial Wire has control over and is universally true for all credit cards. The money will appear to have been deducted from your account for about a day and then the declined charges will disappear. This can affect your ability to charge if you have a daily limit on your card.

Problems While Placing Your Order

If you are having any problems with our web site, please click here for information on how to solve them.

Returns

Uncut spools of wire bought at standard pricing can be returned for refund within 30 days of purchase. Shipping costs are non-refundable. Please call for a Return Authorization number before shipping.

Any wire purchased as Seconds or "As-Is" cannot be returned.

Any cut wire, including all wire ordered by the foot, cannot be returned.

Vintage wire, plugs, and cordsets must be returned in the condition in which they were received within 10 days. A 10% restocking fee will be charged.

We will, of course, replace any defective wire or plug at no charge.

Shipping

Order Processing Time/Rush Shipments

Normally we ship orders within a business day or two of their being placed. However, it sometimes takes us a week or more before we process an order. This is rare, but it does happen, so you should not rely on same-day or even next-day processing of your order, especially if you have a critical deadline. Please use express shipping methods if you need rush shipping.

Shipping Rates

Shipping rates are calculated when you place your order. These rates are calculated based on your shipping address and the weight of what your have ordered. This process is the same for international shipments. You will see the shipping rates before you commit to your order. A handling charge of $3.00 is charged for international shipments.

Local Pick-Up

We also offer local pickup for our customers in or near Northampton, Massachusetts, where we are located. We do not have a storefront and our insurance does not cover customers on site; however, we have made an arrangement with a local store so that customers can pick up their packages in Northampton. The store is Sticks & Bricks, at 9 Market Street, Northampton. You must pick up your package within 24 hours of our notifying you that the package is at Sticks & Bricks and we do charge a $5.00 charge to cover our having to make arrangements for the drop-off and our arrangement with Sticks & Bricks. Also, you can only pick up your package during Sticks & Bricks business hours. Please check their web site and call them to double-check that they will be open when you arrive to pick up your package.

Also, Sticks & Bricks is a very cool store, which we are sure you will enjoy visiting.

International Shipping Rates

If you are interested in what it will cost to ship and international order, the best way to determine the rates is to put what you are considering ordering in your shopping cart and then look at the options available to you on the shipping page. If you contact us to see what the rates would be, this is the process we will recommend you follow. Please note that all of the services available to your location will be listed on the shipping page. However, if you choose to use your own FedEx account, you can choose any service FedEx provides to your country other than First, which we do not offer domestically or internationally.

International Orders

We ship world-wide. If you are interested in what it will cost to ship and international order, the best way to determine the rates is to put what you are considering ordering in your shopping cart and then look at the options available to you on the shipping page. If you contact us to see what the rates would be, this is the process we will recommend you follow. Please note that all of the services available to your location will be listed on the shipping page. However, if you choose to use your own FedEx account, you can choose any service FedEx provides to your country other than First, which we do not offer domestically or internationally.

Please note that with First Class International shipments, where available, the package leaves the United States it is the customer's responsibility to try to find the package within the destination country's postal system. First Class shipments have no tracking numbers and cannot be tracked. No refunds will be given for undelivered packages that have left the United States.

Unfortunately, credit card payments sometimes fail internationally. If you make sure that you have entered your billing information identically to how it appears on your credit card statement, call us or send us an email custserv@sundialwire.com giving us authorization to bypass address verification and put the charge through. Please do not click the "place your order" button over and over.

Any information you provide us is used only to process payments and for no other purpose. Your information is protected by our secure web site. Only if you check the box asking to be on our mailing list will we occasionally e-mail you promotions and news. We will not share or rent your information with any other companies or organizations.

Contact Information

Address:	P.O. Box 803, Northampton, MA 01061
E-mail:	custserv@sundialwire.com
Phone:	413-582-6909
FAX:	413-582-6908	Please note, we do not accept unsolicited fax advertising. Thank you.

Please note that orders placed through our web site are often addressed faster than those placed via phone or fax. Automated notifications and processes are most efficient when you order via the Internet. However, we do take phone, fax, and mail orders.