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Contact Us | Problems | Returns | Privacy Policy | Paying By Check or Money Order Credit Card Security | Shipping | Shipping Rates
Sundial Cloth Covered Wire
Customer Service
| Address: | P.O. Box 803, Northampton, MA 01061 |
| E-mail: | custserv@sundialwire.com |
| Phone: | 413-582-6909 |
| FAX: | 413-582-6908 | Please note, we do not accept unsolicited fax advertising. Thank you. |
Please note that orders placed through our web site are often addressed faster than those placed via phone or fax. Automated notifications and processes are most efficient when you order via the Internet. However, we do take phone, fax, and mail orders.
Problems
If you are having any problems with our web site, please click here for information on how to solve them.
Returns
Uncut spools of wire can be returned for refund within 30 days of purchase.
Any cut wire, including all wire ordered by the foot, cannot be returned.
Vintage wire, plugs, and cordsets must be returned in the condition in which they were received within 10 days. A 10% restocking fee will be charged.
We will, of course, replace any defective wire or plug at no charge.
Privacy Policy
Any information you provide us is used only to process payments and for no other purpose. Your information is protected by our secure web site. Only if you check the box asking to be on our mailing list will we occasionally e-mail you promotions and news. We will not share or rent your information with any other companies or organizations.
Paying By Check or Money Order
To pay by check or money order, just check out normally. When you are asked which payment method you would like, just click on the check or money order option. Then you will print your invoice and mail it with your payment to us at Sundial Wire, PO Box 803, Northampton, MA 01061. We will ship your cloth-covered wire when we have received your check or money order.
Credit Card Security
We have a secure web site to ensure that the information you entrust to us is not intercepted or abused. On the pages where you are to enter information that should be kept secure, you will notice a locked padlock icon at the bottom of your browser, ensuring that security protection is enabled.
Shipping
It sometimes takes us a week or more before we process an order. This is rare, but it does happen, so you should not rely on same-day or even next-day processing of your order.
Shipping Rates
Shipping rates are calculated when you place your order. You will see the shipping rates before you commit to your order. A handling charge of $3.00 is charged for all non-express domestic shipments, $5.00 for international and express shipments.
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