FAQ

Frequently Asked Questions

• Product Questions
• Can you recommend a wire?
• What do I want?
• rayon or cotton
• number of conductors
• gauge
• style
• Do you have?
• telephone wire
• automotive wire
• audio wire
• a wire I don't see on your web site
• wire for a particular fan model
• Where are your products made?
• Is your wire UL?
• Do you have just the cloth covering without the wire inside?
• Is there something I can use to change the color of the wire?

• Ordering Questions
• Do you accept international orders?
• My order was declined. What should I do?
• The product I want is out of stock. Can I order it anyway?
• What are my payment options? Can I order without a credit card?

• Why do I have to supply my email address to place an order?
• How can I see the status of my order?
• Can I return what I ordered?
• Do you have wholesale prices or quantity discounts?
• Do you have distributors in other locations or countries?
• Can you include free samples in my order?
• Do you have a storefront or local pickup?

• Notifications and Catalog
• Can you send me a catalog?
• Can I be notified of sales and new products?
• Can you tell me when an out-of-stock product becomes available?

Product Questions

Can you recommend a wire?

For liability reasons, we cannot make recommendations on anything other than style. The maximum voltage and heat ratings for each of our wires are listed on its product description page. We recommend that you contact an electrician, if you don't have the electrical expertise to ascertain the requirements of your lamp or appliance.

You can see a comprehensive description of our wires and the terms used in describing cloth-covered wire as well as style recommendations on our How to Select Cloth-Covered Wire page.